Offer
Provide additional details about the offer you're running.
FLASHSALE
FAQs
Ordering & Payment
Q: How do I place an order?
A:
Simply browse our site, add items to your cart, and check out securely. We accept all major credit cards and PayPal.
Q: Can I change or cancel my order after placing it?
Shipping
Q: How long will it take to get my order?
A:
Orders are processed in 1–2 business days. Standard U.S. shipping takes 3–7 business days.
Q: Do you ship internationally?
A:
No, we currently only ship within the United States.
Returns & Exchanges
Q: What is your return policy?
A:
We accept returns within 14 days of delivery for unopened and unused items. Samples and discovery sets are non-returnable.
Q: How do I start a return?
Products
Q: Are your fragrances authentic?
A:
Yes — all our products are 100% authentic, sourced from trusted distributors and brands.
Q: Do you sell samples?
A:
No — we offer 1.5 ml carded sample vials for many of our most popular scents as gifts.
Other Questions
If you don’t see your question here, email us at support@scentaisle.com, and we’ll be happy to help.
Email Support
Have a question? Email us anytime at support@scentaisle.com.
Our team typically responds within 24–48 hours (Monday–Friday).
Business Hours
Monday – Friday: 9 AM – 5 PM (EST)
Saturday – Sunday: Closed
Order Support
If you have an order-related question, please include your order number in the email so we can assist you faster.
